Unfortunately Intercom does not currently support adding iFrames or anything other type of HTML code to it’s Articles, and it therefore not currently possible to embed a live screenshot directly in your Intercom help articles.
How does live linking using a screenshot URL and populated <IMG> tag work?
Each of the automated product screenshots you generate in LaunchBrightly is uploaded to a CDN; a super fast network of many servers on each continent that allows your images to be served near instantly. These screenshots are saved, and continuously overwritten, under the same filename (and therefore same URL). This means every single screenshot you generate will have a unique name following a similar URL structure to the below:
This allows you to use this URL knowing it will forever be up-to-date.
In addition, the LaunchBrightly platform will provide a populated <IMG> tag for each of these screenshots, allowing you to use this tag to embed a live screenshot directly into your help center where this is supported by your platform of choice. Once the populated <IMG> tag is embedded in your help center, your screenshot will automatically update reflecting the most current version of your product.
To embed a fully populated <IMG> tag for you screenshot directly into your help center, navigate to the Embed page in your LaunchBrightly console and follow the below steps:
- Select the screenshot you want to embed in your help center from the dropdown
- Copy the Embed Code provided; and, where embedding is supported by your help center of choice
- Paste the Embed Code directly into your help center article where you want the screenshot to be placed