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How to set up a Zendesk integration

Josh Peacock
  • Updated

Setting up a Zendesk integration is easy! 

To do this you will first need to generate a Zendesk Access Token to establish the connection with LaunchBrightly. You can find detailed instructions from Zendesk's help article, as well as a summary below:

  1. Navigate to your Admin Center in Zendesk

  2. Click to expand Apps and integrations from the sidebar and select API tokens

    zendesk_apps_integrations_api_token.png

  3. Click on the Add API token button

    zendesk_add_api_token.png
  4. Enter a Description for the token and click Save to generate the token.

    zendesk_save_api_token.png

  5. You will then be able to Copy the token.

    Note: When you click Save to close this window, the full token will never be displayed again so be sure to paste the token somewhere secure

    zendesk_copy_api_token.png

Once you have copied the Zendesk Access Token you can set up your Zendesk integration from the Setting page in LaunchBrightly using that token:

  1. Select Add integration

  2. Select Zendesk

  3. Add a Name for the integration, and paste in the Access Token along with the Zendesk Username and Subdomain associated with the help center you want to create the integration for. 

    Note: You can can find your Zendesk Subdomain from your Admin Center: Account >
    Brand management > Brands.
     

  4. Finally, select to Test connection to make sure the details are correct.

    launchbrightly_zendesk_integration_test_connection.png

And you're all set!

Note: All API keys are immediately encrypted and stored using AWS Key Management Service (KMS), which leverages hardened hardware security modules (HSMs) to protect and manage cryptographic keys.