Setting up a Zendesk integration is easy!
The Zendesk integration works by connecting LaunchBrightly to your Zendesk account via OAuth. This allows LaunchBrightly to automatically keep your product screenshots in sync with your Zendesk help center articles.
Note: The person completing this authorization must have permission to read and update help center content in Zendesk. LaunchBrightly uses the permissions of the user who authorizes the integration.
To set up the integration, navigate to the Settings page in LaunchBrightly:
Select Add integration
Select Zendesk
- Add a Name for the integration and enter your Zendesk subdomain
Select Connect with Zendesk (which will redirect you to Zendesk, where you'll authorize LaunchBrightly to access your help center)
On the Zendesk authorization screen, confirm you're signed in to the correct Zendesk account and select Allow (which will automatically redirect you back to LaunchBrightly)
Back in LaunchBrightly, select Test connection to confirm your integration is successfully connected
You're all set!
About the permissions requested
LaunchBrightly follows a principle of least privilege and only requests the permissions required to automate screenshots within your Zendesk help center.
What we use:
- Read all Help Center data — to analyze help center articles and identify images that can be managed and automated by LaunchBrightly.
Write all Help Center data — to update help center articles with the latest approved screenshots generated by LaunchBrightly.
These permissions are limited to your Zendesk help center and allow LaunchBrightly to access the content required to automate and maintain your product screenshots.